Job Description

  Salary: 75,000 - 85,000 / year based on experience

Other Forms of Compensation: Flexible Paid Time Off, Travel Reimbursed, Benefits, 401K, Training 

Pay Grade: 13  

Morrison Healthcare  is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

�� Location : NY/CT Region (Day travel required to: Poughkeepsie, Rhinebeck, Carmel, Danbury, Sharon, Norwalk, and New Milford)

Position Summary:
As the System Patient Experience Manager , you will lead patient experience efforts across a 7-hospital system in New York and Connecticut. In partnership with unit leadership and frontline teams, you will drive initiatives to improve patient satisfaction scores, support client retention, and ensure compliance with regulatory standards. Your role will be critical in fostering a culture of service excellence and continuous improvement.

Key Responsibilities:

• Monitor, analyze, and report on patient satisfaction data, including tracking financial incentives and penalties tied to performance.
• Maintain client satisfaction at a high level to support long-term account retention.
• Administer client and patient satisfaction surveys, ensuring timely follow-up and resolution of concerns.
• Guide the development, implementation, and monitoring of site-specific patient satisfaction action plans.
• Participate in and contribute to hospital committees such as Patient Satisfaction, Nursing, HCAHPS, and Administration.
• Ensure adherence to regulatory requirements including CMS and Joint Commission standards.
• Identify and promote regional best practices to improve patient experience performance.
• Maintain awareness of patient satisfaction trends, benchmarking, and innovations within the healthcare and hospitality industries.
• Collaborate closely with on-site leadership to align patient experience efforts with operational goals.
• Participate in system-wide calls and training sessions to share updates, recognize success stories, and exchange ideas.
• Recognize and celebrate employee contributions when initiatives are implemented successfully.
• Develop and deliver training plans focused on enhancing service delivery and patient engagement.
• Prepare and present reports summarizing patient satisfaction insights and progress to internal stakeholders.

Preferred Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred.
• 3–4 years of experience in service-oriented roles, preferably within healthcare or hospitality settings.
• 2–3 years of experience delivering customer service or patient experience training.
• Strong coaching and mentoring skills, with the ability to engage and motivate teams.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational, analytical, and multitasking abilities.
• Demonstrated flexibility, initiative, and leadership in a fast-paced environment.
• Working knowledge of contract administration and budgetary processes.
• Ability to travel daily throughout the NY/CT region to support all assigned facilities.

Ready to make a meaningful impact across multiple healthcare facilities?

Apply now to help elevate the patient experience and bring compassionate, consistent service to every interaction.

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits. 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID:   1409248

Morrison Healthcare  

AMY S MILLER  

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