Job Description

Call Center Manager | New Bay Remodeling

At New Bay Remodeling, we're transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems and we're growing fast.

We're seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you're a proactive leader with a passion for customer experience and team success, we want to hear from you.

What You'll Do:

• Lead, train, and manage a high-performing team of Call Center Representatives
• Oversee daily operations and appointment scheduling for our sales team
• Confirm customer appointments and ensure scheduling accuracy
• Manage inbound and outbound call flows
• Maintain top-tier customer service standards
• Monitor and meet performance goals, quotas, and KPIs
• Work closely with sales and operations to optimize results

What You Bring:

• Prior experience managing a call center or customer service team
• Strong communication, coaching, and conflict resolution skills
• Comfortable with evening and weekend availability
• Tech-savvy with solid computer and CRM skills
• Goal-driven mindset with a commitment to excellence

Why Join Us:

• Competitive salary with performance-based bonuses
• Supportive team culture in a growing company
• Opportunities for advancement and professional development

Take the next step in your career and be part of a company that's redefining the industry.

Apply today and lead a team that makes a difference, one call at a time.

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