Job Description
Role:
To originate, manage, and supervise the Credit Union's portfolio of member business loans, with overall
objective of maintaining and increasing its asset quality; to develop new and existing business relationships.
Essential Functions & Responsibilities:
E 50% Takes applications for member business loans. Reviews member financial condition and assesses
the member's ability to re-pay the loan. Makes underwriting decisions within approval authority.
Completes or directs completion of all loan documents and closes loans.
E 20% Participates in developing lending and deposit business for the Credit Union. Calls on clients to
expand existing business; calls on prospects seeking opportunities to expand the Credit Union's
client base.
E 10% Monitors existing loan portfolio to maintain a high-quality asset base. Maintains up-to-date
member files including current balance sheets, profit & loss statements, cash flow projections
and all loan documentation.
E 10% Assists in collection of past due loans.
E 5% Assists members with any loan-related questions and concerns.
N 5% Performs other job-related duties as assigned.
***Please note this is not designed to cover or contain a comprehensive listing of activities,
duties, or responsibilities that are required of the employee for this job. Duties, responsibilities,
and activities may change at any time with or without notice.
Performance Measurements:
1. Consistently follows The North Star Way Service Competencies and Service Standards.
2. Achieve or exceed assigned loan volume (dollars and/or numbers).
3. Ensure loan decisions are made and relayed to appropriate parties within 7 days of complete application.
4. Maintain a 30-day delinquency rate at or below 1% of loan portfolio.
5. Maintain a charge-off rate of no more than 0.40% of loan portfolio.
6. Ensure loan decisions are in compliance with all applicable Federal, State, and Lending regulations, policies
and procedures.
7. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
8. Provide informed, professional, and accurate service and support to all members and associates.
9. Maintain a professional work environment and businesslike appearance.
10. Actively participate in Community and Credit Union Industry activities and events.
11. Minimal unplanned absences and tardiness.
Knowledge and Skills:
Experience: Three years to five years of similar or related experience.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the
industry as equivalent to a bachelor's degree (e.g., information technology certifications in
lieu of a degree).
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must have experience in analyzing business financial statements and assessing the viability of businesses; must have excellent communication and PR skills; ability to use related software required.
Physical Requirements
Work Environment
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
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